Shipping & Delivery
Shipping & Delivery
OUR PROMISE
At Safavieh, our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as safely and efficiently as possible. Please make sure to read our shipping policy carefully to learn more about how and when your order will ship. If you can't find the information you're looking for, we're always here to help — email us at cs@safavieh.ca, and we'll be in touch shortly!
Please note that we reserve the right to cancel an order for any reason, at any time.
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Canada.
LOST/MISSING PACKAGES
Safavieh is not liable if an incorrect address is entered during the checkout process or if a carrier makes a delivery mistake. Please make sure your billing and shipping addresses are correct before processing your order.
If an error has been made, feel free to contact us at cs@safavieh.ca, and we will do our best to correct it — provided the order has not yet been processed.
SHIPPING TIME
Shipping time is 3–7 business days.
Please note that all shipping times exclude customs clearance and weather-related delays by the carrier.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”
For some carriers, it takes 1–3 business days for the tracking information to update in the system.
If your order was placed more than 5 business days ago and there is still no information available, please contact us at cs@safavieh.ca.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Items in the same purchase may be sent in separate packages, even if you've selected combined shipping.
If you have any other questions, please contact us at cs@safavieh.ca, and we will do our best to help you.
